OUR STORE
where is LXFILM store located?
Avenida de Roma 50D 1700-348 Lisbon Portugal
how can I contact LXFILM?
General questions & orders → geral@lxfilmstore.com
Lab, film, scans & prints → lab@lxfilmstore.com
Marketing & partnerships → marketing@lxfilmstore.com
Store → +351 933 154 546
what does LX mean?
LX is the short name for Lisbon, where our first and only (for now! 😉) store is located!
what time is LXFILM Store open?
Monday to Friday from 10am to 8pm. Saturday from 10am to 2pm.
do I need an appointment to visit the store?
Not at all. Just come by during our opening hours — no appointment needed.
what can I find at the LXFILM store?
You’ll find a curated selection of film cameras, vintage digital cameras, disposable cameras, film, accessories and more.
Our team can also help you choose a camera, find the right film or answer any questions you have.
do you have a film lab?
Yes! Our lab is part of LXFILM and handles film development, scanning and printing.
For any lab-related questions, contact us at lab@lxfilmstore.com
can I see a camera in store before buying it?
Yes, if the camera is currently available at our store. Since many of our cameras are one-of-a-kind, we recommend checking availability before making a special trip to the store.
CAMERAS
Do your cameras have a warranty?
All our cameras and material is tested by our technician before being listed. If there are any faults or issues you have 6 months warranty. Check our refund policy: Refund here.
I want to start with film photography what do you recommend?
Keep it simple! Start with something you’re going to be comfortable using in many occasions!
Usually, we recommend starting with a point&shoot because, as the name says, you just need to point and shoot! They’re lightweight, compact, good quality and great to flash some moments with your friends on night outs.
For those with a little bit more curiosity in controlling the photos, the settings and the light: an SLR.
Come by our store or send us a message and we can help you choose your perfect memory keeper.
are all cameras tested?
Yes. Every camera is tested by our team to make sure it is working properly before being sold
are the photos on the website/social media of the actual camera I’ll receive?
Yes. Since every vintage camera is unique, the photos shown on the product page are of the actual camera you’ll receive. The cameras used our social media posts may vary.
does my camera come with film?
Film is sold separately.
Not sure which one to get? Contact us and we'll help!
which film does my camera use?
You’ll find the film format on each camera's product page.
Most of our film cameras use 35mm film, but some models use 120 or other formats, so always check before purchasing.
what’s the difference between a point-and-shoot and an SLR?
A point-and-shoot is compact and usually more automatic — perfect for everyday life, nights out, travelling and anyone who wants something easy to use.
An SLR gives you more control over your photos and is great if you want to learn more about photography and experiment with different settings and lenses.
do you buy cameras too?
Sometimes! Share the model, photos and more info with us for geral@lxfilmstore.com
do you repair cameras?
If you’re having an issue with a camera, contact us at geral@lxfilmstore.com with the model and a description of the problem and we'll let you know if we can help.
LAB
what film do you develop?
We develop and scan different types of film at our Lisbon lab. Check our lab services online or contact lab@lxfilmstore.com if you’re unsure about your film.
how long does my film to develop and scan?
Our C-41 development + scanning service is available in 24h-48h. B&W takes one week approximately.
Please keep in mind that weekends, holidays and high-volume periods may cause delays.
can I bring my disposable camera to the store?
Yes! Just bring the camera to our store and we’ll take care of the film inside.
how will I receive my scans?
Your scans will be delivered digitally to the email provided with your order.
what happens if my roll is blank?
A blank roll can happen for several reasons, such as the film not being loaded correctly, not advancing through the camera, exposure issues or a camera malfunction.
Even if no images are visible, the film still has to go through the full development process before we can know that the roll is blank.
can you develop expired film?
Yes, but results can be unpredictable. That’s part of the fun — colour shifts, grain and other imperfections can happen depending on the film’s age and how it was stored.
my results look strange. Is something wrong?
Film can naturally have grain, colour shifts, light leaks, blur or exposure differences. If you think there may be a development or scanning issue, contact lab@lxfilmstore.com and our team will take a look.
do you buy cameras too?
Sometimes! Share the model, photos and more info with us for geral@lxfilmstore.com
do you repair cameras?
If you’re having an issue with a camera, contact us at geral@lxfilmstore.com with the model and a description of the problem and we'll let you know if we can help.
PAYMENTS
what payment methods do you accept?
Available payment methods will also be shown at checkout.
can I get an invoice with my VAT number?
Of course! Please make sure to provide your VAT number when placing your order. If you forgot to add it, contact us at geral@lxfilmstore.com as soon as possible with your order number.
SHIPPINGS & RETURNS
do you have a return policy?
We don’t accept returns or refunds. However, all cameras and accessories are covered by a 6-month warranty for manufacturing defects. Learn more here.
I didn’t receive my order confirmation. what should I do?
First, check your spam or junk folder and make sure you used the correct email address at checkout. If you still can’t find it, contact us at geral@lxfilmstore.com with your name and order details and we’ll help you out.
do you ship worldwide?
Yes. International shipping options available for your destination will appear at checkout.
can I order online and pick up in store?
Yes! If store pickup is available at checkout, you can collect your order from our store at Avenida de Roma 50D, Lisbon.
Please wait until you receive confirmation that your order is ready before coming to collect it.
can I change my delivery address?
If your order hasn’t been processed yet, we may be able to change it.
Email geral@lxfilmstore.com as soon as possible with your order number and the correct address. Once your order has been shipped, we can’t guarantee any changes.
can I cancel my order?
Contact us at geral@lxfilmstore.com as soon as possible.
If the order hasn’t been processed or shipped yet, we’ll do our best to help. Once it has been dispatched, changes or cancellations may no longer be possible.
can I track my order?
Once your order has been shipped, you’ll receive an email with your tracking information.
If you haven’t received it, check your spam folder first. Still nothing? Contact geral@lxfilmstore.com with your order number.
how long will my order take?
Orders are normally prepared for shipping within 24–48 business hours.
Delivery times vary depending on your location and the shipping method selected at checkout. Please keep in mind that weekends, holidays, high-volume periods and customs may cause delays.